Customers are embracing new technologies and their expectations are changing rapidly in today's connected world. They want to interact through a variety of applications, at any time and from any device. Banks, retailers and many other consumer facing organizations are racing to enable new interaction channels to innovate, grow their business and improve customer loyalty. As they expand online services and add mobile and social media interactions there is an increasing need to both secure and coordinate these activities. The key challenge is to deliver innovative new applications and services quickly and to provide an excellent customer experience across multiple channels.
Download this white paper to explore:
- The challenge of providing multiple channels of customer interaction securely;
- Using customer-focused identity and access management to enable new interaction methods securely;
- The key benefits of customer-focused identity and access management.