Case Study: Passive ANI Validation Improves Fraud Prevention, Customer Experience, and Cost

Case Study: Passive ANI Validation Improves Fraud Prevention, Customer Experience, and Cost

This case study is based on interviews with executives responsible for contact center customer service and fraud prevention in two Top 20 U.S. Banks concerning the contact center challenges they faced and the needs that led them to look for a new technology solution.

Download this case study to learn how two Top 20 U.S. Banks gained:

  • Reliable spoofing detection to reduce ATO fraud in contact centers;
  • Improved customer service through passive methods and reduced length of calls;
  • Increased system stability that is key to stopping fraud attacks, and more.



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