2012 Business Banking Trust Study - Executive Summary

2012 Business Banking Trust Study - Executive Summary

The 2012 Business Banking Trust Study is the 3rd annual research study commissioned by Guardian Analytics to understand the impact that online banking fraud is having on small and medium-sized businesses (SMB) and their relationships with their financial institutions (FI).

The findings cover:

  • How many SMBs are being hit by fraud;
  • SMBs expectations of their FIs and the impact of fraud incidents;
  • The frequency of successful fraudulent transfers;
  • How frequently SMBs are reimbursed for losses;
  • Business impact on FIs, including lost money, lost trust, and lost customers.

For example, 74% of businesses surveyed have experienced online fraud; 52% in the past 12 months.

Download this study to learn more.

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