See how the detailed analysis of millions of voice-based transactions has produced a "signal in the noise." From large-scale analysis, clear patterns emerge of how stolen payment card information is actually qualified, updated and adapted for monetization. This process is most often carried out by social engineering at the call centre. In a large, real-world deployment, voice biometrics learned these patterns and drastically reduced losses.
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The session will focus on a case study of global card issuers who have tried a unique application of voice biometrics through their call center to mitigate fallout from breaches. The session will answer questions such as:
What does the fraud cycle look like following a data breach, i.e., the path from breach to wholesale distribution of stolen identities in "card shops" into the hands of professional fraudsters?
How is the call center an important touch point in the fraud lifecycle, including online or counterfeit fraud?
What are the attack vectors and patterns over time of fraudsters following a breach? The session will provide detailed measurements on fraudster behavior at global financial institutions.
How is voice biometrics in the call center able to recognize compromised accounts early in the fraud cycle? Can that preempt fraud losses and customer exposure?
This session was recorded during the 2014 Fraud Summit London. Additional recordings include:
Field is responsible for all of ISMG's 28 global media properties and its diverse cadre of senior-level editors and reporters. He also helped to develop and lead ISMG's award-winning Summit series that has brought together security practitioners and industry influencers from around the world, as well as ISMG's series of exclusive executive roundtables.
Global Vice President, Fraud and Identity Solutions, Verint
As global vice president, Lazar guides the overall direction and strategy for the identity and fraud solutions practice. Lazar's career includes senior executive leadership at call center, telecom, voice recognition, networking and Internet service companies. Lazar has previously been CEO at 10 companies, including TuVox (acquired by West Interactive), Talking Blocks, Pacific Edge Software, and LoopNet, which went public in 2006 (Nasdaq:LOOP). Lazar also brings operating experience from various enterprise software companies for IT governance, supply chain software and web services management. Lazar holds an M.B.A. and B.A. from Stanford University.