Stopping Fraud at the IVRStopping Fraud at the IVR
In this webinar you will learn real-world applications for graph analysis and predictive analytics in the contact center for fraud defense across both voice and digital channels.
- Real-world applications of graph analysis for fraud detection in the contact center;
- How to leverage the data you already have for proactive fraud defense;
- How common vulnerabilities in the IVR are being exploited by cybercriminals.