Finance & Banking , Industry Specific

On Demand | Supercharging the IVR to Win Customers for Small to Medium-Sized Banks

How to make your community bank or local credit union stand out in a crowded field

Many consumers are seeking a new Financial Institution that fits them on a personal level. This is a chance for community banks and local credit unions to differentiate themselves from the pack. Acquiring new customers depends on catering your approach to the individual with personal touches such as phone calls. In a recently released report, Pindrop highlighted several key areas of focus to help Regional Banks and Credit Unions make a strong impression and avoid the issues that most frequently turn customers away.

Watch this on demand webinar to learn:

  • The reasons for the new added interest in banking and how to capitalize on it.
  • What younger customers are looking for in a bank, and how you can win them over.
  • How to balance the need for automation and the personal touch to benefit both the customer and your call center operation.

About the Author

Information Security Media Group

Information Security Media Group (ISMG) is the world's largest media company devoted to information security and risk management. Each of its 37 media sites provides relevant education, research and news that is specifically tailored to key vertical sectors including banking, healthcare and the public sector; geographies from North America to Southeast Asia; and topics such as data breach prevention, cyber risk assessment and fraud. Its yearly global summit series connects senior security professionals with industry thought leaders to find actionable solutions for pressing cybersecurity challenges.

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