Contact center IVR anti-fraud solutions are employed to reduce costs surrounding fraud targeted at your contact center. In this guide, you will find a comprehensive toolkit complete with IVR anti-fraud resources you can use to protect your consumer's data inside and outside of the contact center.
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In more than 60% of fraud cases, bad actors used a contact center -- frequently an IVR -- for pre-crime research. It's like casing a bank before a robbery -- only much easier.
View this guide to learn about how to catch and stop fraudsters in their tracks.
Blackbaud, a provider of cloud-based marketing, fundraising and customer relationship management software, now acknowledges that a ransomware attack in May could have exposed much more PII - including banking details - than the company initially believed, according to an SEC filing.
Palmerworm, an advanced persistent threat group that's been active since 2013, is waging a cyber espionage campaign using customized malware that's targeting organizations in the U.S. and Asia, according to researchers at Symantec.
A recently uncovered business email compromise scam that's targeting executives' Microsoft Office 365 accounts has hit over 150 organizations worldwide so far and netted the scammers about $15 million, according to incident response firm Mitiga.
Over the last year, nation-state hackers, including those with links to the Russian government, have shifted from targeting critical infrastructure to focusing on think tanks, human rights groups and nongovernment organizations in an attempt to influence public policy, according to Microsoft.
The FBI and the U.S. Cybersecurity and Infrastructure Security Agency are warning that malicious actors are spreading disinformation - claiming to have hacked voter databases - in an attempt to manipulate public opinion, discredit the electoral process and undermine confidence in U.S. democratic institutions.
The COVID-19 pandemic has shifted the dynamic of card fraud in favor of the fraudsters due to the massive increase of online transactions, says Andrei Barysevich of the fraud intelligence company Gemini Advisory. And many fraudsters are using more sophisticated tools, including anti-fingerprinting technology.
The FBI is warning organizations in the financial sector about an increase in botnet-launched credential stuffing attacks that are leading to the theft of millions. Many of these attacks, which target APIs, are being fed by billions of stolen credentials leaked over the last several years.
Facebook is again cracking down on fake accounts and pages linked to a Russian IRA troll farm or the country's military intelligence units that were being used for disinformation campaigns. Meanwhile, the FBI issued a fresh warning that threat actors are attempting to target U.S. voting infrastructure.
Training employees to resist phishing emails is key to preventing compromises. But an exercise run by Tribune Publishing Co. created a searing backlash after its phishing exercise tempted employees with bogus bonuses in a year in which they had already endured financial hardships.
With so many cybercrime markets continuing to disappear, why haven't encrypted messaging apps stepped in to fill the gap? They might seem to be the perfect solution to admins stealing buyers' and sellers' cryptocurrency - via an exit scam - or police infiltration. But encrypted apps have their own downsides.
Australian police say they've broken up a sophisticated SMS phishing scheme designed to collect personal details and bank login credentials. It's a rare success in the fight against unsolicited text messages.
A member of the now-defunct "Silk Road" darknet marketplace surrendered to authorities this week and immediately pleaded guilty to making false statements to federal agents regarding his involvement with the creation of the notorious website, according to the Justice Department.
The U.S. Cybersecurity and Infrastructure Security Agency is warning of an uptick in attacks using LokiBot, an information stealer capable of sweeping up credentials. Fraudsters are using new methods to spread the malware.