Disrupting Call Center Fraud With Voice BiometricsNuance Communications and Royal Bank of Scotland Share a Case Study
Jason Costain of the Royal Bank of Scotland and Brett Beranek of Nuance Communications share a real world example of mitigating fraud with voice biometrics in a call center.
In a video interview at Information Security Media Group's recent Fraud Summit in New York, Beranek and Costain discuss:
- The use of voice biometrics to significantly reduce call center fraud;
- The volume of fraud that was identified and prevented in this initiative;
- Key takeaways from the case study.
Beranek is vice president and general manager of Nuance Communication's security line of business. He has over 15 years of experience in the customer experience and biometrics.
Costain is head of fraud strategy and relationship management at Royal Bank of Scotland, where he has worked for the past three years. He has spent the last 15 years specializing in fraud prevention, sanctions, and anti-money laundering.