Contact centers increasingly are the key "soft" targets for fraudsters who impersonate legitimate customers to alter or obtain information. This information is then used to facilitate direct and cross-channel fraud, which can be very difficult to tie back to the call-center entry point. How do fraudsters conduct these...
A new study shows the accuracy of facial recognition algorithms has markedly improved over the past three years, though one of the report's authors suggests they're not at the level to be a highly reliable form of authentication.
Simple credentials, such as passwords, are a hacker's best friend, says Phillip Dunkelberger of Nok Nok Labs, a founding member of the FIDO Alliance. That's why the alliance is working to reduce reliance on passwords by enabling advanced authentication.
Call center fraud is one of the leading threats that financial institutions will battle next year because fraudsters consider the centers to be an easy target. But what can be done to mitigate this threat?
Knowledge-based authentication is no longer reliable, says fraud expert Avivah Litan, an analyst at Gartner. She explains why so-called behavioral authentication is the only reliable way to verify users.
Apple's inclusion of a fingerprint scanner in its iPhone 5S is an important step toward bringing biometrics into the mainstream. But there's a long way to go before biometrics supplant passwords at the enterprise level.
Call center fraud is increasing, and it's not just financial institutions feeling the pain, says Pindrop Security's Matt Anthony. Now, a database of phone numbers aims to help organizations mitigate risks.
Facial recognition, arguably, is the technology that most threatens individual privacy online, and that's on the mind of Senate Commerce Committee Chairman Jay Rockefeller, who has asked the FTC to report on its growing use.
"Once you identify that person based on the unique characteristics of their face, you could then match it with other databases," privacy advocate Beth Givens says, referring to privacy gaps created by facial recognition technology.
Facial recognition technology could prove to be an effective way to authenticate individuals seeking entry to secured buildings or databases storing sensitive information. But the biometric technology already is being abused, and IT security managers employing facial recognition should be careful to encrypt the...
RSA customers who feel victimized by last March's breach of the security vendor's computers have viable options that include continued use of the SecurID authentication tokens, those offered by competitors, or something entirely different: biometrics.