Jason Costain of the Royal Bank of Scotland and Brett Beranek of Nuance Communications share a real world example of mitigating fraud with voice biometrics in a call center.
While banks are undergoing digital transformations, one of the ways they communicate is decidedly analog. Because not every customer wants to engage through apps or websites, contact centers still need to answer the phone.
Fraudsters know this too: Armed with personal information, PINs and passwords exposed by...
Driven by Marriott's Starwood mega-breach, California lawmakers are pushing legislation that would expand the state's pioneering data breach notification requirements to include breaches of biometric data and all types of government identification numbers, including passports.
Fraud incidents and losses have remained steady or increased in the past year, according to ISMG's latest Faces of Fraud Survey. And the biggest fault of banking institutions' current anti-fraud controls: They rely too much on manual processes. Mike Lopez of survey sponsor Cyxtera Technologies analyzes the results and...
Fraud incidents and losses have remained steady or increased in the past year, according to ISMG's latest Faces of Fraud Survey. And the biggest fault of banking institutions' current anti-fraud controls: They rely too much on manual processes.
Manual processes can hinder banks' ability to pivot quickly and offset,...
Fraud incidents and losses have remained steady or increased in the past year, according to ISMG's latest Faces of Fraud Survey. And the biggest fault of banking institutions' current anti-fraud controls: They rely too much on manual processes.
Manual processes can hinder banks' ability to pivot quickly and offset,...
As more companies move away from passwords toward behavioral biometrics, they face new challenges, says Rajiv Dholakia, vice president, products at Nok Nok Labs. "There are no standards as such in this area on how the information is collected, how it's stored and how it's processed," he says.
As fraudsters continually refine their techniques to steal customers' credentials, organizations have found new ways to fight back with new tools that use behavioral biometrics and cognitive fraud detection.
It is critical to know how cognitive abilities would help in managing risks, compliance and governance as...
The appropriate use of predictive analytics, going beyond a "set it and forget it" approach, could dramatically improve breach detection, says Teresa Grogan, CIO of the consultancy VertitechIT .
The solution providers in the fraud solution industry offer logic
designed to track users and prevent malicious activity by
capturing and analyzing behavioral characteristics across
the entire session, from login to check out and everything in
between. These solutions compare known customer behavior
in the case...
This white paper looks at how payment innovation is impacting fraud departments and the growing importance of removing friction to improve the customer experience. The mobile and online channels are the future; being able to authenticate returning customers and determine who new applicants really are will be essential...
Silicon Valley employees are increasingly calling on executives to restrict the use of facial recognition technology, mobilized in part by the U.S. government's previous policy of separating children from parents at the border. Experts say facial recognition regulations are needed - and quickly.
Numerous technology firms now offer facial biometrics recognition search tools for big data sets. But information security expert Alan Woodward warns that these big data sets must be "considered and regulated very heavily" or else we'll be "living in 1984 without knowing it."
99% of account takeover attacks begin with automation, and they pave the way for future ATO. Today's sophisticated scripts can bypass traditional measures that rely purely on device intelligence or static data. Learn how to block sophisticated attacks with behavioral biometrics before they create fraud losses.
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