Jason Costain

Head of Fraud Strategy and Relationship Management, Royal Bank of Scotland

Jason Costain currently serves as the Head of Fraud Strategy and Relationship Management at Royal Bank of Scotland, where he has worked for the past 3 years. Having held various 'head of function' roles in Tier 1 UK Banks, he has spent the last 15 years specialising in Fraud Prevention, Sanctions, and Anti-Money Laundering. Costain is a Member of the International Compliance Association and is holder of an ICA Diploma in Financial Crime Prevention.

Royal Bank of Scotland Disrupts Fraudsters: A Voice Biometrics Case Study

Presented by Brett Beranek , Jason Costain • January 28, 2019

While banks are undergoing digital transformations, one of the ways they communicate is decidedly analog. Because not every customer wants to engage through apps or websites, contact centers still need to answer the phone. Fraudsters know this too: Armed with personal information, PINs and passwords exposed by...